FAQs

MACK HOUSE 101: THE BASICS

  • Mack House is a self-service sneaker customization studio where you are able to personally customize your own shoes. You get to be the artist and we guide you through making your own 1-of-1 pair of sneakers.

    Book your session and make sure you have a pair of shoes to bring in for your session.

  • For the best results, we recommend all-white leather sneakers with minimal markings.

    You can work with canvas, mesh or fabric shoes.

    Bring any brand you like.

    If you are bringing a pre-loved shoe, we ask that you clean it as much as possible prior to your appointment. Specifically we ask that the shoe be free of any 3D debris, such as a dirt, grass, mud, etc.

  • We're here to guide you through using the tools and supplies in the studio. We won't be drawing for you, but will try to provide tips and tricks.

    We encourage you to have an idea based on your skill level! So if you don't normally draw something like a dragon, you shoes may not be the place to start.

OPEN STUDIO

  • Book one of our seats. You can book as many as you need!

    Arrive on your chosen date at a time that works for you:

    • on Saturdays, you must arrive to start at any time between 12-5pm.
    The studio will close at 7pm.
    • on Sundays, you must arrive to start at any time between 12-4pm.
    The studio will close at 6pm.

    We'll have a Mack Tech on site to walk you through all of your tools and show you how to use them.

    From there, you'll be working on your custom until you're done!* (Like an open workshop.)

  • Having no set start time, will make it easier for you to fit us into your day.

    The minimum amount of time needed to complete your custom is approximately 2 hours, so the latest you can arrive to start is 2 hours before closing.

    If you think you'll need more time, you can come as early as you want (aka as close to opening as possible) and work until it's finished (4 hours maximum).

    Once you have purchased a spot for that day, that seat is yours.

  • Our Mack Techs will still be on-site to offer guidance and assistance and will be floating through the room.

    However, if OPEN STUDIO is very busy, you may find that you have to wait for 1-on-1 assistance if needed.

    For youth participants (ages 12 and under), their adult or guardian will be their direct assistance.

  • Our Mack Techs will begin closing activities 15 minutes prior to closing. This includes tidying up, settling up, making sure you've all collected accessories, etc.

    If you arrive after the cut off time, you will have less time for your custom.

    If this is the case, you may want to think about rescheduling to a different day, or you may need to adjust your idea to what you can accomplish in that time.

    Feel free to send us an email if you have any questions.

  • Yes! We are open to any age group.
    We do recommend that any youth aged 12 or younger do have an adult (who does not plan on customizing their own pair of shoes) accompany them.

    This adult is not required to purchase another seat and will serve as primary support for the youth.

    Mack Techs will be there in the room to instruct and guide, but all artwork will be self-led.

BOOKING EVENTS

  • Groups are any parties with 6 or more guests attending.

  • The cost is $95 + taxes per person.

    Person refers to anyone who will be customizing. If there are additional guests who will not be customizing, they will not be charged.




  • You can book your smaller group on one of our OPEN STUDIO days, where bookings are open to the public. A reminder that this could mean that other guests are in the room alongside you.

    If you would prefer to have your session be private, there is a minimum charge of $570 + taxes, which will cover up to 6 customizers.

  • If you are looking to inquire about marketing or off-site events, please email us directly at hello@mackhouseinc.com.

  • Birthday parties? Bachelor or bachelorettes?

    Yes, we absolutely can host your group for whatever you’re celebrating.

    At this current time, we don’t offer any food or beverage packages, but we’re working on it!

    In the meantime, you are welcome to bring some snacks and beverages if you’d like. A reminder to keep it simple since everyone will be working with paint.

    When you fill out the event form on the website, be sure to indicate whether or not you’ll be bringing refreshments.